Shipping & Delivery
Shipping & delivery
Where we ship
We ship to Ireland, the United Kingdom, the European Union and the United States. Prices and delivery options are shown in your local currency at checkout — euro (€) across Ireland and the EU, and US dollars ($) in the United States.
Delivery times
Most orders are delivered within 2–14 business days. The exact time depends on the item and your destination — some products dispatch and arrive quickly, others take a little longer. As soon as your order ships, we email you a tracking link so you can follow it all the way to your door.
Shipping rates
- Ireland: €6 standard, €9 express.
- United Kingdom & European Union: €16.
- United States: $4.99 standard, $9.99 expedited.
Free standard shipping is available on qualifying orders. Your exact options and final shipping cost are always shown at checkout for your delivery address.
Tracking your order
You'll receive a shipping confirmation email with a tracking number as soon as your order is on its way. If you haven't received tracking within a few days of ordering, email us and we'll check on it for you.
Customs & import charges
Depending on your destination, import duties or local taxes may occasionally apply. Where they do, they're set by your local customs authority and are the responsibility of the recipient.
Questions
Email hello@thepetbase.store and we'll be glad to help.